Acknowledgment and satisfaction survey on mental health

Abstract

Knowing patients opinion about mental healthcare services is highly important in clinical daily work settings, especially in the interior regions of the country. Since information on the subject is very scarce, gathering further data would be helpful to design active policies in this field. With this aim in mind, a work team composed of a Psychologist and an Immunologist of the city of Villa María in Córdoba, Argentina, conducted a survey to enquire about the population’s knowledge regarding mental health care
services and their degree of satisfaction. This survey was done using a database from a healthcare consultancy, and data collection was carried out by means of electronic mails, which contained mostly closed questions. Two conclusions were drawn as relevant information; the first one was that only 1% of the subjects answered the survey, which would reveal little interest in it. The second conclusion was that, in spite of the investigators assumptions, most of the population surveyed (over 50%), had thorough knowledge of the use of mental healthcare services.